The shipping time is estimated and commences from the date of shipping,
rather than the date of placing your order. It can take longer than
the expected date due to an invalid address, the customs clearance procedures or other causes.
We currently do not ship to every country across the world. If you can't select
your country above, kindly Contact us and we'll do our best to get you a pair.
Due to the current Covid-19, you may experience short delivery delays, but please be assured that your order will still be sent to you as soon as possible. Thank you for your patience.
Processing time typically takes between 1-2 business days. Orders placed on a weekend or holiday will be processed
within the next 1-2 business days. Please note that all processing times may take longer due to a high volume of orders.
Once your order has been filled, you will receive a Shipping Notification email.
This email will include your tracking number and a link to check order status.
You can also go to your account page to check order status.
Due to the epidemic, logistics cost has increased. In order to ensure a good shopping experience for users, customers only need to pay $6.99 for the postage to enjoy the same shopping experience as before. Free standard shipping on orders over $75.
Some countries(US,GB,DE,AU,CA,KW,JP,IT,AE) have expedited shipping (Estimated to be delivered on 3-5 business days), and cost $15.99.
During your checkout, you'll see an estimated delivery date.
Please refer to the left table for various shipping times to international destinations.
Order Address Error
Please contact customer service immediately to change your address before the shipment.
Once the items are shipped, the address cannot be changed.
We process orders Monday-Friday (excluding holidays).
All delivery times are estimates and VIVAIA is not responsible for delays due to
unpredictable factors（weather, delivery carrier factors, customer error, holiday-related delays）
or any other unforeseen factors.
If you have any questions or need help with your account,
please Contact Us to assist you.
Congratulations! Free returns and exchanges have been implemented in the United States on a trial basis, Customers who need returns and exchanges please contact email@example.com immediately, and our customer service will give you free return label. Free returns and exchanges in other regions are still in preparation, let's look forward to it!