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Area country Standard Shipping Time Expedited Shipping Time
Europe The United Kingdom 6-13 Days Except for TR, UAE, KWT, SAU, QAT, BHR, OMN, RUS, ISR, JOR, ZAF, other countries have expedited shipping (Estimated to be delivered on 3-5 business days), and cost $15.99.
Germany 6-13 Days
Italy 8-15 Days
France 6-13 Days
Belgium 8-15 Days
Poland 8-15 Days
Austria 8-15 Days
Spain 8-15 Days
Sweden 8-15 Days
Czech Republic 8-15 Days
Switzerland 8-15 Days
Portugal 8-15 Days
Luxembourg 8-15 Days
Greece 8-15 Days
Republic of Lithuania 8-15 Days
Estonia 8-15 Days
Hungary 8-15 Days
Norway 8-15 Days
Netherlands 6-13 Days
Bulgaria 8-15 Days
Romania 8-15 Days
Finland 8-15 Days
Iceland 8-15 Days
Croatia 8-15 Days
Denmark 8-15 Days
Latvia 8-15 Days
Malta 8-15 Days
Slovakia 8-15 Days
Slovenia 8-15 Days
Ireland 8-15 Days
Asia Japan 4-6 Days
South Korea 10-15 Days
Singapore 6-13 Days
Thailand 10-15 Days
Philippines 6-13 Days
Malaysia 10-15 Days
Vietnam 10-15 Days
Turkey 10-15 Days
Kazakhstan 10-15 Days
United Arab Emirates 8-15 Days
Kuwait 10-15 Days
Saudi Arabia 8-15 Days
Qatar 8-15 Days
Bahrain 8-15 Days
Oman 8-15 Days
Russian Federation 10-15 Days
Israel 10-15 Days
Indonesia 10-15 Days
Hongkong, China 2-3 Days
China 2-3 Days
Taiwan, China 10-15 Days
Jordan 8-15 Days
Macao,China 2-3 Days
North America The United States 6-13 Days
Canada 6-13 Days
Mexico 8-15 Days
Oceania Australia 8-15 Days
New Zealand 8-15 Days
Africa South Africa 10-20 Days
Note:
  • The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It can take longer than the expected date due to an invalid address, the customs clearance procedures or other causes.
  • We currently do not ship to every country across the world. If you can't select your country above, kindly Contact us and we'll do our best to get you a pair.
Attention 
Due to the current Covid-19, you may experience short delivery delays, but please be assured that your order will still be sent to you as soon as possible. Thank you for your patience. 
Delivery Process
Processing time typically takes between 1-2 business days. Orders placed on a weekend or holiday will be processed within the next 1-2 business days. Please note that all processing times may take longer due to a high volume of orders.
Order Status
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status.
Shipping Charges
Due to the epidemic, logistics cost has increased. In order to ensure a good shopping experience for users, customers only need to pay $6.99 for the postage to enjoy the same shopping experience as before. Free standard shipping on orders over $75. Except for TR, UAE, KWT, SAU, QAT, BHR, OMN, RUS, ISR, JOR, ZAF, other countries have expedited shipping (Estimated to be delivered on 3-5 business days), and cost $15.99.
Shipping Time
During your checkout, you'll see an estimated delivery date. Please refer to the left table for various shipping times to international destinations.
Order Address Error
Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
Additional Information
  • We process orders Monday-Friday (excluding holidays).
  • All delivery times are estimates and VIVAIA is not responsible for delays due to unpredictable factors(weather, delivery carrier factors, customer error, holiday-related delays) or any other unforeseen factors.
  • If you have any questions or need help with your account, please Contact Us to assist you.
  • Congratulations! Free returns in the United States, United Kingdom, Germany, and Hong Kong. Customers who need returns and exchanges please contact support@vivaiacollection.com immediately, and our customer service will give you free return label. Free returns in other regions are still in preparation, let's look forward to it!

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